Returns & refunds

We want you to be happy with your order. If something isn't right, we're here to help. This page explains our returns process for UK mainland customers. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

30-day returns

You may return unused items in their original condition within 30 days of delivery for a refund. Items should be unused, unwashed and in re-saleable condition with original packaging where possible.

How to return

1. Contact us via Contact us with your order reference and reason for return.
2. We'll confirm the return and share instructions.
3. Send the parcel using a tracked service where possible.

Refunds

Once we receive and inspect your return, we'll refund the purchase price to the original payment method. Please allow several working days for the refund to appear on your statement after we process it.

Faulty or incorrect items

If an item arrives damaged, faulty or not as described, contact us promptly with photos where helpful. We'll arrange a replacement or refund in line with your consumer rights.

Exceptions

We may be unable to accept returns of items that have been used, washed, or returned after the 30-day window (unless they are faulty). Personalised goods are generally excluded from change-of-mind returns.